Director Market and Operations (m/f/d)

Permanent employee, Full-time · Paris

Your Responsibilities
As Director Market and Operations, you are responsible for making FRIDAY successful in one of the most attractive markets for startups and insurance in Europe. You will report directly to the France CEO.
This is a high impact, high reward role for proven leaders with excellent acumen and insurance experience. You will act as Deputy Head for the FRIDAY France team and lead the teams including Sales, Claims, Insurance, Actuary, Marketing and Partnerships. You will be responsible for scaling the French business, after a successful launch in summer 2021. You will be a resource to others to identify and address client problems and areas of improvement for our teams, clients, and partners. You will build strong relationships with our partners and our 200-strong team members in France, Germany, Poland and Luxembourg.
We are looking for a talented and results-driven individual with a deep understanding of the insurance market who is eager to actively shape the future of insurance.
Your responsibilities:
  • Support to the France CEO and the leadership team in defining the strategy and setting goals for growth. Translate our strategy into a roadmap and a vision for each team. Leverage and empower shared functions to roll out our strategy.
  • Processes and Operations: organize and steer operations (claims, policy admin, etc.) and ensure reliable and compliant process handling and documentation.
  • Customers Sales: Support, develop and challenge teams on sales target and profitability.
  • Product and Pricing: Grow and optimize Operations, Product portfolio and Pricing with growth and profitability goals.
  • Marketing and partnerships: Support the marketing/ media mix (above and below the line) to effectively reach and mobilize our target market segments to buy our products with sustainable and profitable unit economics.
  • Compliance: Ensure execution of regulatory requirements and market standards across our lines of business.
  • Collaborate: Reporting directly to the local Country Head and liaising closely with FRIDAY’s CTO, CFO, Head of Legal and Chief Marketing Officer
Your ideal background and skillset
  • Leadership: Proven track record of building and managing winning teams with a can-do and hands-on attitude.
  • Experience: At least 10 years of relevant work experience in insurance with a record of meaningful commercial impact and operational excellence, and a solid knowledge of the French insurance industry.
  • Analysis: Strong analytical skills, including being KPI-driven with great attention to detail and you enjoy working with data (e.g. business cases) to support your recommendations. 
  • Steering: Solid experience in managing projects/ programs with Tech implications and/ or developing digital products based on OKR methodology
  • Collaboration: You enjoy working in a multicultural and diverse environment and are willing to contribute to creating an open, happy place to work.
  • Languages: You are fluent in French and English, both written and spoken
What you can expect from us:
  • A competitive remuneration offer including a flexible home office policy, an attractive vacation package, subsidized public transport ticket, health and life insurance package and lunch vouchers 

  • A bonus of EUR 500 annually to set up your home office

  • A modern workplace in the center of Paris, France

  • Opportunity to work for one of the fastest rising InsurTech Start-ups in Europe

  • Culture of diversity and creativity with smart and driven people who take pride in what they do

About us

FRIDAY is the essence of over 180 individuals, who build a strong “we”. We are a technology company with an insurance license and have offices in Germany, Poland, Luxembourg, and France. Together we all pull in the same direction: In becoming the most popular digital insurer in Europe.


We are already one of the fastest-growing Insurtechs across Europe and care for our employees, their ambitions, dreams, and challenges. Together we build an environment where everybody feels empowered to explore, grow and shape a better future for us, our customers, and the world around us - this is what makes us a unique employer. Join us today and let’s shape our tomorrow.

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